In retailing down time is lost money. So support for Infinity is always on hand. You’re supported all the way.

To ensure you receive the level of support you require we operate two global helpdesks and offer a range of comprehensive and flexible support options.

Our two 24x7 Helpdesks located in the United Kingdom and New Zealand provide software support, training, servicing, upgrades and maintenance for Infinity worldwide.

We also offer a range of training and certification courses to enable an in-house support team to provide Tier I support. Our local partners can also provide in-market support.

Even if you have your own full in-house support team we can provide training and second level support. We will work with you to identify the best solution for your needs.

During the rollout of a new Infinity solution, additional support is tailored to each stage from implementation, go-live and through to business as usual. Typically, you need more support in the weeks immediately following go-live and the need for support reduce steadily after the first month of operation.

We often provide onsite support resources at a customer’s premises in the lead up to, and during, go-live.